Airlines

Woman spends tortuous three months trying to resolve huge Qantas errors

The woman mistakenly charged $22,650 for the Qantas flight.

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A simple transaction caused a Sydney woman to experience multiple rounds of double direct debits and frozen funds, which at one point reached more than $40,000. She then spent three months battling Qantas over the matter. Carol Johnson’s three-part struggle has raised concerns about how the airline repeatedly bungled the transactions.

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The problem for Ms. Johnson started on March 15 of this year when she booked five flights for her, her husband, and their son who lives in the US for a total of $16,357.33.

Two days later, her bank account was double-debited with 11 transactions ranging from $30 to $1996.92, totaling $6363.73. Two days later, on March 19, she was charged another $9993.60, bringing her total to $16,357.33. She didn’t realize it until her card was declined while she was buying coffee.

She spent the next five days calling Qantas customer service numerous times, frequently waiting in line for hours. This may sound like a situation that some of you have experienced all too often.

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Ms. Johnson would try twice more to buy the tickets using different debit accounts. She once had three lots totaling $13,431.48 pending on three different cards, for a total of $40,294.44. On August 19, one batch of the transactions was finally completed, and the frozen funds were transferred back to her account. According to Ms. Johnson, this happened after a period of seven to eight days.

Carol’s bank accounts were also frozen, which added to her nightmare situation. You can only imagine how stressed she was at this point! In the end, everything was resolved, and she received her money back.

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Airlines

Air India to Launch aircraft maintenance training institute in Bengaluru

Air India, one of India’s leading global airlines, is set to establish a Basic Maintenance Training Organization (BMTO) in Bengaluru.

This institute will offer a comprehensive Aircraft Maintenance Engineering (AME) program certified by the Directorate General of Civil Aviation (DGCA). The program will follow an integrated 2+2 year structure, combining classroom learning with practical, hands-on training.

This initiative is part of Air India’s broader goal of creating a robust aviation ecosystem in India. With plans to expand its fleet and strengthen its operations, the airline aims to build a skilled workforce of maintenance engineers, making the organization self-reliant while supporting its ambitious transformation journey.

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To bring this vision to life, air india has partnered with Bengaluru Airport City Limited (BACL), a subsidiary of Bangalore International Airport Limited (BIAL). Together, they will develop a state-of-the-art facility spanning 86,000 square feet at Bengaluru Airport City.

This purpose-built campus will feature modern classrooms, well-equipped laboratories, and qualified trainers to deliver world-class education and training. The institute is expected to become operational by mid-2026.

The BMTO will be located close to Air India’s new 12-bay Maintenance, Repair, and Overhaul (MRO) facility, also set to open in Bengaluru by early 2026. The AME program will begin with two years of academic coursework, followed by two years of practical training at the MRO, ensuring students receive hands-on experience adhering to industry standards.

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In the meantime, Air India has introduced a Cadet AME program in collaboration with reputable institutions in Bengaluru and Hyderabad.

This ensures continuity in its commitment to developing skilled aircraft maintenance engineers while the BMTO facility is under construction. The program also allows students to pursue a bachelor’s degree through university partnerships, enhancing their career and academic opportunities.

With this initiative, air india plane aims to address the growing demand for skilled professionals in aircraft maintenance and engineering, air india new planes contributing to the development of India’s aviation sector and creating specialized career paths for aspiring engineers.