Airlines

United Makes It Easier for Families to Sit Together

United announced an improved family seating policy that makes it easier than ever for children under 12-years old to sit next to an adult in their party for free – including customers who purchase Basic Economy tickets.

United’s new policy is made possible through a series of investments in a new seat map feature that dynamically finds available adjacent seats at the time of booking. The online seat engine first reviews all available free Economy seats and then opens complimentary upgrades to available Preferred Seats, if needed.

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Customers traveling with children under 12 will start to see more adjacent seat options immediately and the complete policy change will go into effect in early March.

In instances when adjacent seats are not available prior to travel – due to things like last-minute bookings, full flights or unscheduled aircraft changes – United’s new policy also lets customers switch for free to a flight to the same destination with adjacent seat availability in the same cabin. Customers also won’t be charged if there is a difference in fare price between the original and new flight.

Many airlines try and use a more manual process to seat families together which can include blocking random seats or asking agents to facilitate seat swaps at the gate. Those circumstances often result in more stress and a longer boarding process for everyone.

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Today’s announcement reflects the investments United has made in its technology and tools. Since last summer, the airline has worked to improve its ability to seat families together more easily by optimizing the airline’s seat engine to prioritize families who did not have seats assigned before their day of travel and prioritize adjacent seating for families during schedule changes, aircraft swaps or irregular operations.

United Polaris®, United First Class® and Economy Plus® seats remain separate products and are excluded from this family seating policy change.

Airlines

A 17-yr boy was arrested for making a hoax bomb threat, causing multiple flight diversions and delays.

Mumbai police have detained a 17-year-old boy from Chhattisgarh who allegedly issued bomb threats to multiple international flights via social media. According to the police, the minor made the threats to settle a financial dispute by framing another person.

The incident began on Monday night when a New York-bound Air India flight, originally departing from Mumbai, had to be diverted to New Delhi after receiving a bomb threat. The flight was later rescheduled. That same evening, two other international flights operated by IndiGo, heading to Jeddah and Muscat, also received similar threats, causing delays of several hours.

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The investigation revealed that all three threats originated from posts made by the minor from Chhattisgarh, leading to his detention. He was subsequently handed over to the local Juvenile Justice Board. The Mumbai police found that the boy had used the name and picture of another individual, also from Chhattisgarh, to create a fake social media account and issue the threats. The intention, according to the police, was to frame the other person and settle a score over a financial disagreement.

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The situation escalated on Tuesday, when a total of seven flights, including one bound for the United States, received similar threats through a social media handle. Security agencies initiated counter-terrorist drills at various airports to ensure safety. Further investigation into the minor’s actions and motivations is ongoing.