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These are the 10 best airlines according to Air Help survey

These are the 10 best airlines according to Air Help survey

When ranked by the experts in air passenger rights, AirHelp, the world’s airlines are compared. You can see which airlines have the finest customer service, fly on schedule, and treat passengers fairly when issues arise according to the AirHelp Score.

10 best airlines in the world according to customer opinions with AirHelp, which is good in On time performance and fast claim processing

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U.S. airlines with highest percentage on-time arrivals and Cancellations(Opens in a new browser tab)

To generate its rankings, AirHelp studied 72 of the best-known and most-used airlines around the world. It surveyed 40,000 passengers in 40 different countries and took into account data related to performance and service. We have listed some Top 10 Best airlines for passenger Experience.

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1.Qatar airways

Qatar Airways, is the state-owned flag carrier airline of Qatar, and Headquartered in Doha. It has been ranked top position by AirHelp with an overall score of 8.11, an on-time performance score is 7.6, and an 8.9 customer satisfaction rating.

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2. United Airlines

United Airlines, is a major American airline headquartered in Chicago. It has been ranked on second position by AirHelp with an overall score of 8.07, on-time performance, and customer satisfaction of 7.9.

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3.Qantas Airways

It is the flag carrier of Australia and the country’s largest airline by fleet size. With an overall score of 8.02, on-time performance of 7.1, and customer satisfaction of 8.3, it has been ranked third by AirHelp.

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4. Etihad Airways

Etihad Airways is one of two flag carriers of the United Arab Emirates. It has been placed fourth by AirHelp with an overall score of 7.98, on-time performance of 8.1, and customer satisfaction of 8.7.

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5. Latam Airlines

LATAM Airlines Group S.A. is an airline holding company headquartered in Santiago, Chile. It has been placed fifth position by AirHelp with an overall score of 7.98, on-time performance of 8.1, and customer satisfaction of8.7.

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6. Eurowings

Eurowings is a German low-cost carrier headquartered in Düsseldorf. With an overall score of 7.92, on-time performance of 7.5, and customer satisfaction of 7.6, it has been ranked sixth position by AirHelp.

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7. China Airlines

It is the state-owned flag carrier of the Republic of China. It was rated seventh placed by AirHelp with an overall score of 7.76, an on-time performance score of 7.8, and a customer satisfaction score of 7.9.

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8. American Airlines

It is a significant US airline with its corporate office in Fort Worth, Texas. With an overall rating of 7.74, an on-time performance rating of 7.7, and a customer satisfaction rating of 8.0, it was ranked seventh position by AirHelp.

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9. Japan Airlines

It also known as JAL and it is an international airline and Japan’s flag carrier. It was placed Ninth position by AirHelp with an overall score of 7.74, an on-time performance score and a customer satisfaction score of 8.9.

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10. Austrian Airlines

The national airline of Austria and a member of the Lufthansa Group is Austrian. With an overall rating of 7.67, an on-time performance of 8.0, and a customer satisfaction of 7.9, it was ranked tenth position by AirHelp.

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Airline AirHelp Score
On-Time Performance
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Customer Opinion
Claim Processing
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1. Qatar Airways 8.11 7.6 8.9 7.8
2. United Airlines 8.07 7.9 7.9 8.4
3. Qantas 8.02 7.1 8.3 8.7
4. Etihad Airways 7.98 8.1 8.7 7.2
5. LATAM Airlines 7.95 8.6 8.1 7.1
6. Eurowings 7.92 7.5 7.6 8.7
7. China Airlines 7.76 7.8 7.9 7.6
8. American Airlines 7.74 7.7 8.0 7.5
9. Japan Airlines (JAL) 7.74 8.9 8.9 5.3
10. Austrian Airlines 7.67 8.0 7.9 7.1

 

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Airlines

The Nine Freedoms of the Air – Jetline Marvel

The Nine Freedoms of the Air - Jetline Marvel

Most of us travel from one city to another city via road we need to get permission to that specific city if it is in another country like a visa or Road access permission to use its property for revenue purposes to carry passengers and Cargo. Similarly, In the airline Industry, it is also important that the Company have permission to fly and access that country whether it’s for stoppage flying above them, or Operating the passengers within that country This is called Freedom of the Air.

Some countries together they agree with certain conditions to access their Aerospace for to access for the airline to travel above their nation. If the bilateral is done for Their own countries’ airlines or other countries’ airlines. In this chapter, we understand how this thing is carried out. What all the condition has to look into that.  

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The Freedoms of the Air are international commercial aviation agreements (traffic rights) that grant a country’s airline(s) the privilege to enter and land in another country’s airspace. They were formulated in 1944 at an international gathering held in Chicago (known as the Chicago Convention) to establish uniformity in world air commerce. There are generally considered to be nine freedoms of the air.

Most nations of the world exchange first and second freedoms through the International Air Services Transit Agreement. The other freedoms,chase freedom airline miles when available, are usually established between countries in bilateral or multilateral air services agreements. The third and fourth freedoms are always granted together. The eighth and ninth freedoms (cabotage) have been exchanged only in limited instances

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First Freedom:

The basic permission granted to an airline from one country (A) to fly through the airspace of another country (B)

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The Nine Freedoms of the Air - Jetline Marvel

Second Freedom:

The permission for a commercial airplane from country (A) to land and refuel (often called a technical stop) in another country (B).

The Nine Freedoms of the Air - Jetline Marvel

Third Freedom :

The privilege for an airline to transport paying (Revenue) passengers from its home country (A) to another country (B).

The Nine Freedoms of the Air - Jetline Marvel

Fourth Freedom

The rights for an airline to transport paying (Revenue )passengers from another country (B) to the airline’s home country (A).

The Nine Freedoms of the Air - Jetline Marvel

Fifth Freedom

Fifth Freedom (also known as beyond rights): The rights for an airline to transport passengers from its home country (A) to a destination (B), then pick up and carry passengers to other international destinations (C).

The Nine Freedoms of the Air - Jetline Marvel

Sixth Freedom:

Sixth Freedom (Combination of Third & Fourth Freedoms) The right for an airline to carry passengers or cargo between two foreign countries (B and C), provided the aircraft touches down in the airline’s home country (A).

The Nine Freedoms of the Air - Jetline Marvel

Seventh Freedom:

The authorization for an airline to operate flights that start in a foreign country (B), skip its home country (A), and transport passengers to another international destination (C).

The Nine Freedoms of the Air - Jetline Marvel

Eighth Freedom Air

The rights for an airline to transport passengers from one location within a country’s territory (B) to another point within the same country on a flight originating in the airline’s home country (A). This right is commonly referred to as cabotage and is notably scarce outside of Europe.

The Nine Freedoms of the Air - Jetline Marvel

Ninth Freedom Air

The entitlement for an airline from a specific country (A) to begin a flight in a foreign country (B) and transport passengers from one location to another within that foreign country. This concept, also referred to as stand-alone cabotage, distinguishes itself from the traditional aviation definition of cabotage by not directly involving the airline’s home country.

The Nine Freedoms of the Air - Jetline Marvel
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Airlines

ANA and Air India Launch Codeshare Agreement for Enhanced Travel Options

ANA and Air India Launch Codeshare Agreement for Enhanced Travel Options

The national flag carrier of India, Air India, and All Nippon Airways (ANA) have signed a business deal to initiate a codeshare alliance that will link India and Japan.

Starting on May 23, customers will have more flight options with this cooperation between the two Star Alliance members. By consolidating flights from both airlines onto a single ticket, passengers will be able to go to their selected destinations more quickly. Additionally, both passengers on codeshare flights can take advantage of the premium services that Star Alliance provides to its premium members, like priority boarding and lounge access.

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ANA will use its “NH” code on Air India flights between Narita and Delhi, and Air India will add its “AI” code to ANA’s flights between Haneda and New Delhi and Narita and Mumbai. These codes will go on sale on April 23.

Soon, the two airlines hope to add more destinations as part of their growing partnership. Through expanded chances for visitors from both nations to explore each other’s wonders, this agreement will help to strengthen the economic and commercial links between Japan and India. The airlines’ individual websites, reservation systems, and travel companies will all offer codeshare flights for sale.

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Chief Commercial & Transformation Officer of Air India Nipun Aggarwal stated, “This codeshare agreement with All Nippon Airways marks an important step forward in connecting India and Japan.” “This partnership increases our network’s reach and provides our customers with more options for flights between the two nations as well as seamless travel experiences. We anticipate working well with ANA and looking at potential future collaboration opportunities.”

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Airlines

An A320 plane flew for 28 minutes with both pilots asleep

An A320 plane flew for 28 minutes with both pilots asleep

In a startling incident, an Airbus A320 operated by an Indonesian airline, Batik Air, flew for a harrowing 28 minutes with both pilots asleep at the controls.

The alarming event unfolded on Batik Air Flight 6723, carrying 153 passengers, en route to Soekarno–Hatta International Airport in Jakarta. The saga began when the first officer allowed the captain to take a nap, only to fatigue himself, attributing his drowsiness to caring for his one-month-old twins. As the pilots dozed off, the aircraft veered off-course, prompting concerns from air traffic control (ATC) who lost contact with the flight 90 minutes into its journey.

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Despite the pilots being unresponsive for nearly half an hour, ATC managed to track the aircraft using radar as it covered a staggering 210 nautical miles, equivalent to the distance between New York and Washington, D.C. The captain eventually woke up, realizing the perilous situation and rousing his co-pilot.

After correcting the flight path, the captain attributed the radio silence to a “communication problem,” and the plane eventually touched down safely in Jakarta. However, the incident sparked widespread concern and investigation by Indonesia’s transport ministry.

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A preliminary report revealed that the second-in-command had not rested adequately before the flight, shedding light on the potential dangers of pilot fatigue. While the identities of the pilots remained undisclosed, the incident underscored the critical importance of ensuring crew members are well-rested and fit for duty.

Despite the gravity of the situation, the swift actions of the awakened captain averted disaster, emphasizing the necessity for robust safety protocols and measures within the aviation industry.

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