Airlines

The most loved and hated airlines in the world

For All airlines, ensuring the customer experience is always priority one. Naturally, fewer passengers and lower revenue result from dissatisfied or disengaged customers. Every time a customer travels, they deserve a wonderful experience. The obvious factors that contribute to a positive experience and increased loyalty may include on-time flights, quality in-flight entertainment, more (and better) refreshments, and more legroom.

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But Some of the airlines are dominating the rankings for passenger satisfaction. And which have given passengers the desire to remain on the ground?

Airlines With the Most Delays This Year, According to the Bureau of Transportation Statistics(Opens in a new browser tab)

S Money collected the official Twitter accounts of all the major airlines collected tweets that mentioned them. Finally, they used an AI sentiment analysis tool to assign a positive or negative score to each tweet. And prepared a list of the most loved and hated airlines in the world. S Money considered the Most Loved to be airline with the highest percentage of positive tweets and the Most Hated to be those with the most negative tweets.

Canada’s Bearskin Airlines is the world’s most loved airline, with 53.4% of tweets about it being positive
In Australia, Jetstar Airways, Qantas, and Virgin Australia all have a >50% negative rating.
India’s Go First is the world’s most hated airline, with a 73.8% negativity rating.
The U.S. has two of the world’s 10 most hated airlines: Spirit Airlines (62.2% negativity) and Frontier Airlines (61.9% negativity).

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Rank	Country	Most loved airlines	% of positive tweets	Rank	Country	Most hated airlines	% of Negative tweets
1	Canada	Bearskin Airlines	53.4%	1	India	Go First	73.8%
2	Canada	Pacific Coastal Airlines	48.5%	2	Portugal	TAP Air Portugal	68.4%
3	Portugal	TAP Express	47.8%	3	Australia	Jetstar Airways	67.5%
4	Canada	Canadian north	47.4%	4	Canada	WestJet	67.4%
5	Tanzania	Auric air	46.3%	5	Canada	Flair airlines	65.2%
6	Fiji	Fiji Airways	43.2%	6	Spain	Vueling	64.6%
7	Belize	Tropic air	43.1%	7	Canada	Air Transat	63.3%
8	Maldives	Manta air	42.3%	8	United States of America	Spirit airlines	62.2%
9	Kenya	Air Kenya Express	42.2%	9	United States of America	Frontier airlines	61.9%
10	Zambia	Pro Flight Zambia	40.0%	10	India	SpiceJet	61.1%

Most hated Airlines

Rank Country Most hated airlines % of Negative tweets

India – Go First73.8%
Portugal – TAP Air Portugal 68.4%
Australia – Jetstar Airways 67.5%
Canada – WestJet 67.4%
Canada – Flair airlines 65.2%
Spain – Vueling 64.6%
Canada – Air Transat 63.3%
United States of America – Spirit airlines 62.2%
United States of America – Frontier airlines 61.9%
India – SpiceJet 61.1%

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In the top 10 most loved airlines, three Canadian carriers appear. Bearskin Airlines is the most well-liked airline worldwide, while Pacific Coastal Airlines and Canadian North come in second and fourth, respectively. The domestic airline, which has its base in Ontario, offers a considerate and dependable service to 11 regional locations, according to their company website. In favour of the airline, 53.4% of tweets are sent out. This may be attributable to the courteous staff, immaculate flight, or quick boarding if Tripadvisor evaluations are to be believed.

By a margin of more than 5%, India’s Go First airline is the most hated in the entire globe. One of the primary complaints of travellers is that airlines are late and communicate delays poorly. Recently, Go First made headlines when a plane forgot to let passengers board before takeoff. On the third and last relay bus of the flight, 54 passengers watched in horror as the plane accidentally took off without them. Go First then rebooked them on a flight from Bengaluru to Delhi that left four hours later.

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Australia has only a single airline in the hated list, while the U.S. and India each have two airlines among the most hated but also none among the most loved. Here’s a table of the most loved airline from every country, followed by one of the most hated.

Airlines

British Airways Unveils Two Groundbreaking Weather Apps for UK Operations

In an effort to better prepare for and lessen the impact of weather on any planned flight path, British Airways will be the first airline in the UK to launch two next-generation weather applications. These apps will give pilots and the flight planning teams access to real-time weather data.

At the moment, teams rely on manually created weather reports that are created early in the day. The new apps will enable pilots and flight planning teams to make more operationally effective decisions by allowing them to evaluate the effects of weather variations in real-time and better plan and adjust flight paths.

The first app will provide pilots of the airline with convenient access to weather information from The Weather Company, providing in-depth analysis of weather conditions along flight paths both prior to takeoff and during flight.

To further enhance its capabilities, future upgrades will make use of the onboard Wi-Fi connectivity* to provide real-time in-flight weather updates. The app that will eventually work with the new technologies available to pilots to provide them with exact information on weather changes will also be accessible to the airline’s Integrated Operations Control centre, the operational hub that keeps the airline operating smoothly.

The technology, which is being implemented ahead of the busy summer season, has been built and set to precisely meet the requirements of british airways credit cards’ wide route network, offering benefits across both short- and long-haul operations. This large investment is a component of british airways amex ‘ £7 billion transformation initiative, which is still focused on expanding the airline’s use of modern technologies throughout its operations.

The airline replaced its paper-based system for engineering teams earlier this year with the new Electronic Aircraft Maintenance (eLog) system, which enables instantaneous data transfer from the aircraft to engineers in a matter of seconds. This allows for the pre-ordering of any necessary parts, speeding up the resolution of issues.

Airlines

IndiGo beats Southwest Airlines to Become world’s largest airline by market cap

India’s aviation giant, IndiGo, has soared to new heights, surpassing the renowned US-based Southwest Airlines to claim the title of the world’s third most valuable airline, as per Bloomberg data released on Wednesday.

The surge in IndiGo’s market capitalization, fueled by a remarkable 4.73% jump in its share price to Rs 3,806, catapulted its market value to $17.605 billion, edging past Southwest’s $17.333 billion market cap.

IndiGo’s strategic plans for expansion further solidify its position in the global aviation landscape. With intentions to add 10 new destinations to its network in the fiscal year 2025, the airline anticipates a substantial increase in capacity and passenger growth, aiming for a gross addition of over one aircraft per week during the same period.

Such ambitious endeavors, coupled with a burgeoning demand for travel attributed to tourism and a stable oil price environment, have contributed to the surge in IndiGo’s stock prices. Analysts at InterGlobe Securities attribute indigo partners airlines upward trajectory to several factors, including the operational challenges faced by competitor Vistara and the burgeoning appetite for travel among Indian households.

The rise in income has elevated air travel to a lifestyle staple, with leisure holidays becoming increasingly prevalent. indigo partners As the holiday season approaches, airports across the nation are bracing for heightened activity, promising sustained momentum for IndiGo in the months ahead.

Airlines

Air India Cabin Crew Voices Fabric Issues in new uniforms

Air India’s much-anticipated cabin crew uniforms, designed by renowned fashion icon Manish Malhotra and unveiled with ceremony last December, have encountered a setback.

The airline’s cabin crew, who initially donned the stylish attire on the carrier’s A350 aircraft, have voiced grievances regarding the quality of the fabric. Reports suggest that concerns have arisen over issues such as fast-fading colors, casting a shadow over the otherwise celebrated launch of the new uniforms.

Despite the initial excitement surrounding their debut, the practicality and durability of the fabric have come under scrutiny. In response to the feedback received from its cabin crew members, Air India is poised to address the fabric-related issues promptly. Sources indicate that the airline is gearing up to commence production for all cabin crew uniforms, ensuring that the concerns raised are duly taken into account.

An Air India spokesperson in a statement to PTI, confirming the forthcoming measures, stated that the production program for over 8,000 cabin crew members will kick off within a week’s time. The spokesperson reassured that steps are being taken to rectify the fabric issues and ensure that the new uniforms meet the expected standards of quality and durability.

The new uniform will subsequently be distributed to the crew, aligned with the transition of Air India’s flagship A350 to long-haul international service in the coming months,” the spokesperson added.