Airlines
The most loved and hated airlines in the world
For All airlines, ensuring the customer experience is always priority one. Naturally, fewer passengers and lower revenue result from dissatisfied or disengaged customers. Every time a customer travels, they deserve a wonderful experience. The obvious factors that contribute to a positive experience and increased loyalty may include on-time flights, quality in-flight entertainment, more (and better) refreshments, and more legroom.
But Some of the airlines are dominating the rankings for passenger satisfaction. And which have given passengers the desire to remain on the ground?
S Money collected the official Twitter accounts of all the major airlines collected tweets that mentioned them. Finally, they used an AI sentiment analysis tool to assign a positive or negative score to each tweet. And prepared a list of the most loved and hated airlines in the world. S Money considered the Most Loved to be airline with the highest percentage of positive tweets and the Most Hated to be those with the most negative tweets.
- Canada’s Bearskin Airlines is the world’s most loved airline, with 53.4% of tweets about it being positive
- In Australia, Jetstar Airways, Qantas, and Virgin Australia all have a >50% negative rating.
- India’s Go First is the world’s most hated airline, with a 73.8% negativity rating.
- The U.S. has two of the world’s 10 most hated airlines: Spirit Airlines (62.2% negativity) and Frontier Airlines (61.9% negativity).
In the top 10 most loved airlines, three Canadian carriers appear. Bearskin Airlines is the most well-liked airline worldwide, while Pacific Coastal Airlines and Canadian North come in second and fourth, respectively. The domestic airline, which has its base in Ontario, offers a considerate and dependable service to 11 regional locations, according to their company website. In favour of the airline, 53.4% of tweets are sent out. This may be attributable to the courteous staff, immaculate flight, or quick boarding if Tripadvisor evaluations are to be believed.
By a margin of more than 5%, India’s Go First airline is the most hated in the entire globe. One of the primary complaints of travellers is that airlines are late and communicate delays poorly. Recently, Go First made headlines when a plane forgot to let passengers board before takeoff. On the third and last relay bus of the flight, 54 passengers watched in horror as the plane accidentally took off without them. Go First then rebooked them on a flight from Bengaluru to Delhi that left four hours later.
Australia has only a single airline in the hated list, while the U.S. and India each have two airlines among the most hated but also none among the most loved. Here’s a table of the most loved airline from every country, followed by one of the most hated.
Airlines
An A320 plane flew for 28 minutes with both pilots asleep
In a startling incident, an Airbus A320 operated by an Indonesian airline, Batik Air, flew for a harrowing 28 minutes with both pilots asleep at the controls.
The alarming event unfolded on Batik Air Flight 6723, carrying 153 passengers, en route to Soekarno–Hatta International Airport in Jakarta. The saga began when the first officer allowed the captain to take a nap, only to fatigue himself, attributing his drowsiness to caring for his one-month-old twins. As the pilots dozed off, the aircraft veered off-course, prompting concerns from air traffic control (ATC) who lost contact with the flight 90 minutes into its journey.
Despite the pilots being unresponsive for nearly half an hour, ATC managed to track the aircraft using radar as it covered a staggering 210 nautical miles, equivalent to the distance between New York and Washington, D.C. The captain eventually woke up, realizing the perilous situation and rousing his co-pilot.
After correcting the flight path, the captain attributed the radio silence to a “communication problem,” and the plane eventually touched down safely in Jakarta. However, the incident sparked widespread concern and investigation by Indonesia’s transport ministry.
A preliminary report revealed that the second-in-command had not rested adequately before the flight, shedding light on the potential dangers of pilot fatigue. While the identities of the pilots remained undisclosed, the incident underscored the critical importance of ensuring crew members are well-rested and fit for duty.
Despite the gravity of the situation, the swift actions of the awakened captain averted disaster, emphasizing the necessity for robust safety protocols and measures within the aviation industry.
Airlines
Ex-Cathay Pacific A330-300 Destroyed by Fire during Long-Term Storage at Spain
In a dramatic turn of events, an ex-Cathay Pacific Airbus A330 met a fiery end at Ciudad Real Airport in Spain. The aircraft, with a distinguished service history spanning 28 years, was resting in long-term storage at the airport when disaster struck.
Reports emerged detailing the unfortunate incident, painting a picture of destruction and chaos. The once majestic A330, bearing the serial number MSN113, became engulfed in flames while undergoing dismantling procedures. What began as a routine process turned into a nightmare as a fire erupted in the aircraft’s tail section, quickly spreading to consume the entire fuselage.
Emergency responders, including the Civil Guard, medical teams, and law enforcement personnel, swiftly descended upon the scene to contain the inferno. Despite the intensity of the blaze, their coordinated efforts prevented any injuries among both the public and the brave individuals working to quell the flames.
By mid-afternoon, the Ciudad Real fire service declared victory over the fire, announcing its successful extinguishment. However, the aftermath left behind a trail of questions and concerns. Authorities launched an investigation into the cause of the blaze, with initial findings shrouded in mystery.
The head of the airport expressed astonishment at the unprecedented event, highlighting it as the first instance where airport infrastructure had to grapple with such a significant fire-related challenge. As the investigation unfolds, the aviation community awaits answers, hoping to shed light on the circumstances leading to the demise of the retired Airbus A330.
Airlines
Air India’s last VVIP Boeing 747 now found a new home in USA
In a symbolic transition marking the end of a storied chapter in aviation history, Air India bid farewell to its last remaining Boeing 747-400 jumbo jetliners, once revered for ferrying dignitaries including prime ministers, presidents, and vice presidents.
The sale of these iconic aircraft to AerSale, a company based in the United States, signals the closure of a remarkable era for the airline.
The decision to part ways with the Boeing 747s was driven by practical considerations. Tata Group, the new custodian of airindia flights, deemed these majestic planes uneconomical to operate in today’s aviation landscape. As such, out of the four sold, two will be repurposed into freighters, while the remaining pair will be meticulously disassembled to harness their valuable parts.
The transaction, orchestrated by Mumbai-based Vman Aviation Services, underscores the strategic shift in Air India’s fleet management strategy under its new ownership. Tata Group’s decision to divest from the 747s reflects a commitment to optimizing operational efficiency and aligning with contemporary industry standards.
Skytech-AIC, a UK-based remarketing firm engaged by Tata Group, facilitated the sale of these iconic aircraft, marking the conclusion of their illustrious service with Air India. The airline’s last flight featuring the Boeing 747 took to the skies between Delhi and Mumbai in March 2021, encapsulating decades of distinguished service and indelible memories.
The allure of used aircraft parts continues to resonate across the aviation sector, offering operators a cost-effective alternative without compromising on quality or performance. The transfer of these aircraft to AerSale not only ensures their continued utility but also underscores the enduring legacy of Air India’s fleet.
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