Connect with us

Airlines

The most loved and hated airlines in the world

The most loved and hated airlines in the world

For All airlines, ensuring the customer experience is always priority one. Naturally, fewer passengers and lower revenue result from dissatisfied or disengaged customers. Every time a customer travels, they deserve a wonderful experience. The obvious factors that contribute to a positive experience and increased loyalty may include on-time flights, quality in-flight entertainment, more (and better) refreshments, and more legroom.

[adinserter block="12"]

But Some of the airlines are dominating the rankings for passenger satisfaction. And which have given passengers the desire to remain on the ground?

Advertisement

Airlines With the Most Delays This Year, According to the Bureau of Transportation Statistics(Opens in a new browser tab)

S Money collected the official Twitter accounts of all the major airlines collected tweets that mentioned them. Finally, they used an AI sentiment analysis tool to assign a positive or negative score to each tweet. And prepared a list of the most loved and hated airlines in the world. S Money considered the Most Loved to be airline with the highest percentage of positive tweets and the Most Hated to be those with the most negative tweets.

Advertisement
  • Canada’s Bearskin Airlines is the world’s most loved airline, with 53.4% of tweets about it being positive
  • In Australia, Jetstar Airways, Qantas, and Virgin Australia all have a >50% negative rating.
  • India’s Go First is the world’s most hated airline, with a 73.8% negativity rating.
  • The U.S. has two of the world’s 10 most hated airlines: Spirit Airlines (62.2% negativity) and Frontier Airlines (61.9% negativity).
[adinserter block="2"]

Here are the top ten most loved and most hated worldwide:

Rank Country Most loved airlines % of positive tweets Rank Country Most hated airlines % of Negative tweets
1 Canada Bearskin Airlines 53.4% 1 India Go First 73.8%
2 Canada Pacific Coastal Airlines 48.5% 2 Portugal TAP Air Portugal 68.4%
3 Portugal TAP Express 47.8% 3 Australia Jetstar Airways 67.5%
4 Canada Canadian north 47.4% 4 Canada WestJet 67.4%
5 Tanzania Auric air 46.3% 5 Canada Flair airlines 65.2%
6 Fiji Fiji Airways 43.2% 6 Spain Vueling 64.6%
7 Belize Tropic air 43.1% 7 Canada Air Transat 63.3%
8 Maldives Manta air 42.3% 8 United States of America Spirit airlines 62.2%
9 Kenya Air Kenya Express 42.2% 9 United States of America Frontier airlines 61.9%
10 Zambia Pro Flight Zambia 40.0% 10 India SpiceJet 61.1%

Most hated Airlines 

Rank Country Most hated airlines % of Negative tweets

Advertisement
  1.  India – Go First73.8%
  2.  Portugal – TAP Air Portugal 68.4%
  3. Australia – Jetstar Airways 67.5%
  4. Canada – WestJet 67.4%
  5. Canada – Flair airlines 65.2%
  6. Spain – Vueling 64.6%
  7.  Canada – Air Transat 63.3%
  8.  United States of America – Spirit airlines 62.2%
  9. United States of America – Frontier airlines 61.9%
  10. India – SpiceJet 61.1%
[adinserter block="1"]

In the top 10 most loved airlines, three Canadian carriers appear. Bearskin Airlines is the most well-liked airline worldwide, while Pacific Coastal Airlines and Canadian North come in second and fourth, respectively. The domestic airline, which has its base in Ontario, offers a considerate and dependable service to 11 regional locations, according to their company website. In favour of the airline, 53.4% of tweets are sent out. This may be attributable to the courteous staff, immaculate flight, or quick boarding if Tripadvisor evaluations are to be believed.

By a margin of more than 5%, India’s Go First airline is the most hated in the entire globe. One of the primary complaints of travellers is that airlines are late and communicate delays poorly. Recently, Go First made headlines when a plane forgot to let passengers board before takeoff. On the third and last relay bus of the flight, 54 passengers watched in horror as the plane accidentally took off without them. Go First then rebooked them on a flight from Bengaluru to Delhi that left four hours later.

[adinserter block="3"]

Australia has only a single airline in the hated list, while the U.S. and India each have two airlines among the most hated but also none among the most loved. Here’s a table of the most loved airline from every country, followed by one of the most hated.

Advertisement

He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)gmail.com

Airlines

Somalil and ATC Prevents Collision Between Emirates and Ethiopian Airlines

Somalil and ATC Prevents Collision Between Emirates and Ethiopian Airlines

Somalil and’s Air Traffic Control (ATC) played a pivotal role in preventing a potential catastrophe as an Ethiopian Airlines plane narrowly dodged another near-collision incident with an Emirates aircraft over Somalia’s airspace.

The harrowing event unfolded last Sunday, involving flight ethiopian airlines ETH 690 and emirates UAE 722, both cruising at 37,000 feet. According to an incident report released by the Somaliland Civil Aviation and Airports Authority on Tuesday, the two planes were on a collision course after receiving conflicting instructions from Mogadishu Control, placing them on a collision trajectory.

Advertisement

Fortunately, swift action by Somaliland’s ATC, in collaboration with the ethiopianairline
crew, averted disaster. The pilots of the et airline 737 MAX promptly ascended to 39,000 feet, creating a safe distance between the two airliners.

This incident underscores the critical importance of proficient air traffic control in ensuring the safety of airspace, particularly in the Horn of Africa region, which has witnessed similar close calls in recent times. The repeated errors by Mogadishu’s air traffic controllers highlight the pressing need for enhanced oversight and training within the aviation sector.

Advertisement

The Somalil and Civil Aviation and Airports Authority has issued a cautionary statement, warning that such mistakes pose a significant threat to the safety of international flights. They emphasized that the “stubbornness and lack of knowledge” displayed by Mogadishu Tower personnel present a clear danger to air safety.

The government of Somalia has yet to respond to the incident or address concerns raised by Somaliland authorities.

Advertisement
Continue Reading

Airlines

Emirates A380 superjumbo was damaged by a ground vehicle in Moscow

Emirates A380 superjumbo was damaged by a ground vehicle in Moscow

In a startling incident at Moscow Domodedovo Airport, an Emirates Airbus A380, one of the largest passenger aircraft in the world, encountered significant damage as it prepared for departure.

The mishap unfolded on a Wednesday afternoon when a pushback tug found itself wedged beneath the colossal double-deck aircraft.

Advertisement

Photographs circulated on social media platforms depicted the vivid yellow pushback truck ensnared under the belly of the A380, indicating the severity of the situation. The unfortunate incident, as per RadarBox data, unfolded mere hours prior, during the preparation for flight EK133 from Dubai to Moscow, operated by the aircraft with registration A6-EDM.

Thankfully, the aircraft had not yet welcomed passengers on board, as it awaited departure scheduled for 16:35 local time.emirates flights However, the faced postponement and eventual cancellation due to the damage sustained. The underbody of the airbus a380 emirates
bore notable harm, necessitating extensive repairs before it could resume service.

Advertisement

Emirates promptly responded to the incident, ensuring the safety and convenience of its passengers. A spokesperson for the airline conveyed, “ek flight EK134 has been cancelled due to a ground services vehicle making contact with the aircraft prior to passengers boarding.” Additionally, affected passengers were swiftly rebooked on alternative Emirates flights, assuring minimal disruption to their travel plans.

The statement issued by emirates air line underscored their commitment to passenger and crew safety, reiterating that the well-being of all involved remains paramount. While the setback in Moscow may cause inconvenience, Emirates assures passengers that steps are being taken to rectify the situation and resume normal operations swiftly.

Advertisement
Continue Reading

Aerospace

China is secretly testing its next-generation medium combat helicopter Z21

China is secretly testing its next-generation medium combat helicopter Z21

China consistently keeps aviation enthusiasts surprised with its advancements in fighter jets and other aircraft. Leading the pack in Asia, China continuously pushes boundaries in developing domestically-built aircraft.

Recently, images circulating on the internet reveal China’s latest creation, the Z-21 helicopter. Resembling its predecessor, the Z-10, this helicopter boasts enhanced fighter capabilities. The emergence of these images sparks questions regarding the fate of plans to acquire Russian-made Ka-52K attack helicopters, particularly the naval version.

Advertisement

Observing the helicopter in flight, it shares design elements with the Harbin Z-10, notably in the front fuselage and cockpit canopy. The wing stubs for weapon mounts exhibit similar shapes, though with less pronounced angular features. With a tandem seating arrangement, the Z-21 also draws comparisons to the Mil Mi-28, featuring an elongated body with five rotor blades and weapon bays on its sides.

The unveiling of the Z-21 has triggered speculation about its potential role in future military operations. Analysts suggest that beyond its firepower, its introduction could signal significant technological advancements. There’s particular interest in whether China will incorporate a ‘manned-unmanned teaming’ system akin to later Apache models, enabling the Z-21 to control armed drones for reconnaissance and attacks, reducing risks to the helicopter itself.

Advertisement

The emergence of the Z-21 underscores China’s increasing military prowess and its commitment to developing cutting-edge weaponry. Its deployment and capabilities will be closely monitored, especially concerning regional security dynamics.

The helicopter presents a significant challenge to American-built Apache and other medium helicopters, boasting superior capacity for flying at higher altitudes and more powerful speed and combat capabilities, thus enhancing its effectiveness on the battlefield. On the other hand, amidst ongoing Indian border tensions, this aircraft is poised to play a crucial role in surveillance along the sensitive China border and beyond.

Advertisement

Advertisement
Continue Reading

Airlines

SpiceJet reaches a settlement for $91 million liabilities with EDC

SpiceJSpiceJet reaches a settlement for $91 million liabilities with EDCet reaches a settlement for $91 million liabilities with EDC

In a significant development, SpiceJet, one of India’s prominent budget carriers, has successfully negotiated a settlement agreement with Export Development Canada (EDC), a government agency, to resolve liabilities amounting to approximately $91 million.

This breakthrough agreement paves the way for SpiceJet to assume ownership of the majority of its bombardier q400 aircraft, marking a crucial step in the airline’s financial restructuring efforts. The comprehensive settlement amount, as per SpiceJet’s financial records, is set to alleviate the burden of outstanding liabilities, amounting to Rs 755 crore.

Advertisement

This milestone achievement underscores SpiceJet’s commitment to achieving financial stability and prudent management practices. As part of the agreement, SpiceJet will gain full ownership of 13 EDC-financed q400 plane, thereby enhancing its operational capabilities and fleet management. This strategic move not only strengthens SpiceJet’s position in the aviation market but also signifies a significant milestone in its pursuit of long-term prosperity.

Ajay Singh, the Chairman and Managing Director of SpiceJet, expressed his satisfaction with the settlement, acknowledging the cooperation and progressive approach demonstrated by EDC throughout the negotiation process. He emphasized that this agreement would fortify SpiceJet’s balance sheet, positioning the airline for sustained success in the future.

Advertisement

Moreover, the settlement agreement heralds substantial long-term savings for SpiceJet, as it relieves the airline from the obligation of regular monthly rentals for the acquired aircraft. This newfound financial flexibility is poised to empower spicejet group booking
to navigate challenges and capitalize on opportunities in the dynamic aviation landscape.

Following the announcement of the settlement, spicejet b2b shares surged, indicating investor confidence in the airline’s financial restructuring initiatives. With this landmark agreement, SpiceJet is poised to embark on a trajectory of growth and resilience, further solidifying its position as a key player in India’s aviation industry.

Advertisement
Continue Reading

Trending