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The Best and Worst Airlines and Airports of 2019

World class airline awards 2022 by Apex

Today AirHelp, the world’s largest organization for air passenger rights, is announcing the results of its annual AirHelp Score which rates global airlines and airports. First launched in 2015, AirHelp Score is the most comprehensive data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing and food and shops – taking into account flight and after-flight services.

To create this ranking, AirHelp has used top data sources, including its database of flight statistics, which is one of the largest and most comprehensive in the world, tens of thousands of customer opinions and its own experience in helping 10 million passengers around the world process compensation following flight disruption.

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THE BEST AND WORST AIRLINES 2019

Best 

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1. Qatar Airways

2. American Airlines

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3. Aeromexico

4. SAS Scandinavian Airlines

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5. Qantas

6. LATAM Airlines

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7. WestJet

8. Luxair

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9. Austrian Airlines

10. Emirates

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Worst airlines for 2019

63. Adria Airways

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64. Aerolineas Argentinas

65. Transavia

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66. Laudamotion

67. Norwegian

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68. Ryanair

69. Korean Air

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70. Kuwait Airways

71. EasyJet

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72. Thomas Cook

It ranked 72 airlines and 132 airports from 40,000 reviews based on on-time performance and quality of service, as well as food and drink options and how easy it is to claim a refund.

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BEST AND WORST AIRPORTS FOR 2019

Best 

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1. Hamad International Airport, Qatar

2. Tokyo International Airport, Japan

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3. Athens International , Greece

4. Afonso Pena International Airport, Brazil

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5. Gdańsk Lech Wałęsa Airport, Poland

6. Moscow Sheremetyevo International, Russia

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7. Singapore Changi Airport,

8. Hyderabad Rajiv Gandhi International, India

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9. Tenerife North Airport, Spain

10. Campinas International , Brazil

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Worst airports

123. London Gatwick Airport, UK

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124. Billy Bishop Toronto City Airport, Canada

125. Porto Airport, Portugal

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126. Paris Orly Airport, France

127. Manchester Airport, UK

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128. Malta International Airport, Malta

129. Henri Coandă International Airport, Bucharest, Romania

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130. Eindhoven Airport, Netherlands

131. Kuwait International Airport, Kuwait

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132. Lisbon Portela Airport, Portugal

How the airlines and airports are rated

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The 2019 AirHelp Score marks the company’s eighth report since it began evaluations in 2015. AirHelp developed this report to combine expert knowledge and industry expertise to give air passengers better predictions for what their experiences will look like at different airports, how the airlines will treat them under normal circumstances, and what to expect if their flight gets delayed, canceled or overbooked. To determine the airline rankings, AirHelp rates airlines equally on three areas, including claims processing, on-time performance, and quality of service. Airports’ scores are determined by on-time performance, which accounts for 60% of the score, and then quality of service, which is 20% of the score, and food and shopping options which makes up the remaining 20% of the score. To view AirHelp Score in full, please visit AirHelp.com/AirHelpScore.

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Airport

IndiGo Eyes Widebody Jets, Ramping Up Air India Competition

IndiGo Eyes Widebody Jets, Ramping Up Air India Competition

IndiGo, Asia’s largest budget carrier, is edging closer to a significant strategic move as it explores the purchase of widebody aircraft, according to Bloomberg.

This potential decision not only signifies the airline’s ambition to expand its international reach but also sets the stage for heightened competition with established players like Air India Ltd.

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While IndiGo is still in the process of evaluating various options, insiders suggest that an order for approximately 30 Airbus SE A350s is emerging as the frontrunner. However, these sources, preferring anonymity due to the sensitive nature of the information, stress that the airline has yet to make a final announcement. They caution that factors such as timing and the final number of planes could still influence IndiGo’s decision.

indigo airlines booking contemplation of acquiring widebody jets is not a spontaneous move. The airline has long pondered the idea of venturing into long-haul services to cater to the increasing demand from affluent Indian travelers seeking destinations like the UK and Europe.

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IndiGo’s already substantial relationship with Airbus, underscored by a monumental order for 500 A320neo family aircraft last year, further underscores its position as a major player in the aviation industry. With a backlog of around 1,000 aircraft, indigo manage booking
stands poised to make a strategic leap forward in its operational scope.

Recently, Under the terms of its extended codeshare arrangement with Qantas Airways, the national airline of Australia, IndiGo, the preferred carrier of India, has announced the addition of 11 new routes, effective March 31, 2024.

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Customers of indigo flight can now travel across popular tourist destinations with ticket sales beginning on March 12, 2024. indigo flight booking Australia’s major cities, including Adelaide, Brisbane, Canberra, Gold Coast, Perth, Sydney, and Melbourne.

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Gateway to UAE: Visa-On-Arrival Now Access for 87 Countries

Gateway to UAE: Visa-On-Arrival Now Access for 87 Countries

The Ministry of Foreign Affairs of the United Arab Emirates has announced an amendment to its visa exemption policy, which is a significant step towards improving tourism and making travel easier.

Now, residents of 87 nations will be able to visit the United Arab Emirates without having to worry about securing a pre-entry visa.

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The visa process has been made more open and accessible, even though nationals of 110 countries still need one to enter the UAE. The UAE Ministry of Foreign Affairs’ official website makes it simple for interested parties to see the list of exempt countries and visa requirements.

For citizens of the Gulf Cooperation Council (GCC) countries, the entry process is even smoother, as no visa or sponsorship is required. Simply presenting a GCC state passport or identity card upon arrival at UAE ports of entry is sufficient for entry.

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Notably, visas on arrival are available to Indian individuals with passports, US visit visas or green cards, and UK or EU residency permits good for at least six months. Travellers from these areas will have flexibility because they can stay for an additional 14 days after their initial 14-day stay.

The list of countries now eligible for visa-on-arrival privileges encompasses a diverse array of nations, including Albania, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany.

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Hungary, Hong Kong Special Administrative Region of China, Iceland, Israel, Italy, Japan, Kazakhstan, Kiribati, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco, Montenegro, Nauru, New Zealand, Norway, Oman, Paraguay, Peru, Poland, Portugal, Qatar, Republic of Ireland, Romania, Russia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, Sweden, Switzerland, The Bahamas, The Netherlands, UK, Ukraine, Uruguay, US, Vatican, Hellenic, Bosnia, and Kosovo.

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Airlines

Top 10 best airports in the world for food

Top 10 best airports in the world for food

A satisfying pre-flight meal can ensure that your international trip gets off to the best possible start. Numerous studies have demonstrated that eating well does improve mood.

According to a study conducted by radical storage, which examined what eateries were available, how passengers evaluated them from over 1.2 million reviews, what options were available for persons with dietary restrictions, and the typical amount customers would pay for a main meal or lunch item.

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The best airports in the world for food

RankAirportCountryNumber of
Eateries
Average Rating of
Eateries
Average
Food Cost($)
Vegan/Vegetarian
Options
Gluten-Free
Options
1Incheon International AirportSouth Korea2703.28.1830
2Hartsfield–Jackson Atlanta International AirportUnited States1383.411.071436
3Taiwan Taoyuan International AirportTaiwan293.75.6510
4Dallas-Fort Worth International AirportUnited States1253.78.621322
5Jeju International AirportSouth Korea283.710.8600
6Narita International AirportJapan283.87.8620
7Haneda AirportJapan1463.512.15162
8O’Hare International AirportUnited States1303.412.781612
9Los Angeles International AirportUnited States112311.41119
10Singapore Changi AirportSingapore1943.620.39202

The Incheon International Airport in Seoul, South Korea, is the best airport in the world for food. There are a whopping 270 selections to pick from, and a normal main menu or lunch dish there costs $8.18 on average.

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Atlanta’s Hartsfield-Jackson International Airport, which has 138 restaurants there and received an overall rating of 3.4 out of 5, came in second. There are 36 options registered online, the most of any airport in this survey, which is what makes this airport stand out in terms of its gluten-free food offerings.

The busiest airport in Taiwan, located just west of Taipei, was Taoyuan International Airport, which came in third place. Even though there are just 29 restaurants at this airport, they are rated higher (3.7 out of 5) and have a low average dish price of $5.65, making them ideal for travelers searching for a cheap pre-flight meal.

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Airlines

Qantas Retains Top Spot as Most Punctual Major Domestic Airline

Qantas Retains Top Spot as Most Punctual Major Domestic Airline

Amidst storms, a shortage of air traffic control staff, and high holiday demand, Qantas emerged as the most punctual major domestic airline once again in December.

According to the most recent government data, which was made public today, Qantas (Qantas and QantasLink combined) departed on time 69.5 percent of the time in December, compared to 56.5 percent for its main domestic competitor. Although Qantas has been the most punctual major domestic airline for 16 months running, there is still a lot of room for improvement.

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Overall, Qantas’ cancellation rate was about half that of its main rival, at 3.7% as opposed to 7.5%. In December, 5.5% of Jetstar’s flights were canceled, leaving just over 62% of flights to depart on schedule.

Uncontrollable factors, primarily weather and air traffic control issues, contributed 8.2 percentage points and 7.9 percentage points, respectively, to Qantas’ and Jetstar’s on-time performance in December. Roughly half of all Qantas and Jetstar cancellations for the month were caused by uncontrollable factors (1.8 and 3 percentage points, respectively).

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More than 75 percent of Qantas flights have departed on time so far in January. Following a September 2023 announcement and gradual rollout, more investments in operational reliability and customer experience are beginning to enhance millions of passengers‘ travel experiences. More backup aircraft are kept on standby, catering is enhanced, baggage tracking is enabled through the Qantas app, and customer recovery procedures are modified if flights are severely disrupted, among other investments.

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