Airlines

More Travel Disruption Feared As Passengers Take To The Skies This Holiday Season

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68% UK and US passengers experienced travel disruption since COVID
83% still planning a festive or early 2023 break
66% expect travel chaos to taint their upcoming trips
55% will boycott an airline if their next holidays are similarly disrupted
93% of passengers say reputation for arriving on time is a major factor in their decision to buy a ticket

New data from travel technology company IBS Software reveals that despite more than two thirds (68%) of passengers being inconvenienced by disrupted journeys since COVID travel restrictions were lifted and 66% expecting more of the same during upcoming trips, most (83%) still plan on flying for a break in the next six months.

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The research, which polled 2000 recent travellers in the UK and US*, warns that holiday providers have one more chance to get it right; if holidaymakers experience disruptions again during their upcoming trips, over half (55%) will avoid booking with the airline in the future. When asked who they blame for their poor experiences, 50% said it was the fault of the airlines when flights were delayed, with just 13% blaming the airport. However, when it comes to lost luggage the jury is out – 42% say it’s the airport’s responsibility and 40% are seething at the airline.

Delayed flights or missed connections was the most common holiday hurdle, affecting over a third of all passengers (35%), followed closely by waiting in longer than normal queues (31%) and cancelled flights (15%). Lost luggage, which dominated the news headlines in the Summer, is confirmed by the research as a major annoyance, blighting nearly 1 in 7 passengers’ holidays over the last 18 months.

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Despite a clear desire to travel, passengers won’t accept more disruption without protest. If passengers find out their journey is going to be disrupted, 53% will complain to the airline and 38% will use social media to broadcast their annoyance. And if an airline doesn’t have a reputation for punctuality they’re likely to lose out with 93% of travellers saying this is an important factor when deciding which airline to buy from.

Airlines

British Airways Unveils Two Groundbreaking Weather Apps for UK Operations

In an effort to better prepare for and lessen the impact of weather on any planned flight path, British Airways will be the first airline in the UK to launch two next-generation weather applications. These apps will give pilots and the flight planning teams access to real-time weather data.

At the moment, teams rely on manually created weather reports that are created early in the day. The new apps will enable pilots and flight planning teams to make more operationally effective decisions by allowing them to evaluate the effects of weather variations in real-time and better plan and adjust flight paths.

The first app will provide pilots of the airline with convenient access to weather information from The Weather Company, providing in-depth analysis of weather conditions along flight paths both prior to takeoff and during flight.

To further enhance its capabilities, future upgrades will make use of the onboard Wi-Fi connectivity* to provide real-time in-flight weather updates. The app that will eventually work with the new technologies available to pilots to provide them with exact information on weather changes will also be accessible to the airline’s Integrated Operations Control centre, the operational hub that keeps the airline operating smoothly.

The technology, which is being implemented ahead of the busy summer season, has been built and set to precisely meet the requirements of british airways credit cards’ wide route network, offering benefits across both short- and long-haul operations. This large investment is a component of british airways amex ‘ £7 billion transformation initiative, which is still focused on expanding the airline’s use of modern technologies throughout its operations.

The airline replaced its paper-based system for engineering teams earlier this year with the new Electronic Aircraft Maintenance (eLog) system, which enables instantaneous data transfer from the aircraft to engineers in a matter of seconds. This allows for the pre-ordering of any necessary parts, speeding up the resolution of issues.

Airlines

IndiGo beats Southwest Airlines to Become world’s largest airline by market cap

India’s aviation giant, IndiGo, has soared to new heights, surpassing the renowned US-based Southwest Airlines to claim the title of the world’s third most valuable airline, as per Bloomberg data released on Wednesday.

The surge in IndiGo’s market capitalization, fueled by a remarkable 4.73% jump in its share price to Rs 3,806, catapulted its market value to $17.605 billion, edging past Southwest’s $17.333 billion market cap.

IndiGo’s strategic plans for expansion further solidify its position in the global aviation landscape. With intentions to add 10 new destinations to its network in the fiscal year 2025, the airline anticipates a substantial increase in capacity and passenger growth, aiming for a gross addition of over one aircraft per week during the same period.

Such ambitious endeavors, coupled with a burgeoning demand for travel attributed to tourism and a stable oil price environment, have contributed to the surge in IndiGo’s stock prices. Analysts at InterGlobe Securities attribute indigo partners airlines upward trajectory to several factors, including the operational challenges faced by competitor Vistara and the burgeoning appetite for travel among Indian households.

The rise in income has elevated air travel to a lifestyle staple, with leisure holidays becoming increasingly prevalent. indigo partners As the holiday season approaches, airports across the nation are bracing for heightened activity, promising sustained momentum for IndiGo in the months ahead.

Airlines

Air India Cabin Crew Voices Fabric Issues in new uniforms

Air India’s much-anticipated cabin crew uniforms, designed by renowned fashion icon Manish Malhotra and unveiled with ceremony last December, have encountered a setback.

The airline’s cabin crew, who initially donned the stylish attire on the carrier’s A350 aircraft, have voiced grievances regarding the quality of the fabric. Reports suggest that concerns have arisen over issues such as fast-fading colors, casting a shadow over the otherwise celebrated launch of the new uniforms.

Despite the initial excitement surrounding their debut, the practicality and durability of the fabric have come under scrutiny. In response to the feedback received from its cabin crew members, Air India is poised to address the fabric-related issues promptly. Sources indicate that the airline is gearing up to commence production for all cabin crew uniforms, ensuring that the concerns raised are duly taken into account.

An Air India spokesperson in a statement to PTI, confirming the forthcoming measures, stated that the production program for over 8,000 cabin crew members will kick off within a week’s time. The spokesperson reassured that steps are being taken to rectify the fabric issues and ensure that the new uniforms meet the expected standards of quality and durability.

The new uniform will subsequently be distributed to the crew, aligned with the transition of Air India’s flagship A350 to long-haul international service in the coming months,” the spokesperson added.