Airlines

IndiGo clarifies its new policy for web check-in

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IndiGo stated on Saturday that online check-in is “not mandatory” in response to an increase in complaints from travelers on the procedure. For a “hassle-free” travel experience, the Indian airline advised customers to check in online ahead of time.

“Web check-in allows customers to have a smooth experience at the airport,” IndiGo wrote on X (previously Twitter).

#6ETravelAdvisory: Web check-in is not a mandatory requirement, however, for a hassle-free flight experience, we recommend our customers to web check-in in advance. Web check-in allows customers to have a smooth experience at the airport. #goIndiGo
— IndiGo (@IndiGo6E) October 28, 2023

In order to discuss these complaints, the Centre has also scheduled a meeting for November 8 with senior representatives from all airlines and travel websites.

In the past year, the government’s National Consumer Helpline has received over 10,000 complaints pertaining to the aviation industry, according to Consumer Affairs Secretary Rohit Kumar Singh during a media conference on October 26.

Consumer Affairs Secretary Rohit Kumar Singh stated, “About half of the complaints are related to refunds not given after ticket cancellation and showing every seat as paid despite free web check-in, among others.”

“Although seats are paid for, airlines advertise free web check-in. All services must be reasonable and beneficial to the customer once the fare has been paid and the airline has verified the reservation. You cannot mislead a customer,” Mr. Singh said.

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Airlines

Air India to Launch aircraft maintenance training institute in Bengaluru

Air India, one of India’s leading global airlines, is set to establish a Basic Maintenance Training Organization (BMTO) in Bengaluru.

This institute will offer a comprehensive Aircraft Maintenance Engineering (AME) program certified by the Directorate General of Civil Aviation (DGCA). The program will follow an integrated 2+2 year structure, combining classroom learning with practical, hands-on training.

This initiative is part of Air India’s broader goal of creating a robust aviation ecosystem in India. With plans to expand its fleet and strengthen its operations, the airline aims to build a skilled workforce of maintenance engineers, making the organization self-reliant while supporting its ambitious transformation journey.

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To bring this vision to life, air india has partnered with Bengaluru Airport City Limited (BACL), a subsidiary of Bangalore International Airport Limited (BIAL). Together, they will develop a state-of-the-art facility spanning 86,000 square feet at Bengaluru Airport City.

This purpose-built campus will feature modern classrooms, well-equipped laboratories, and qualified trainers to deliver world-class education and training. The institute is expected to become operational by mid-2026.

The BMTO will be located close to Air India’s new 12-bay Maintenance, Repair, and Overhaul (MRO) facility, also set to open in Bengaluru by early 2026. The AME program will begin with two years of academic coursework, followed by two years of practical training at the MRO, ensuring students receive hands-on experience adhering to industry standards.

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In the meantime, Air India has introduced a Cadet AME program in collaboration with reputable institutions in Bengaluru and Hyderabad.

This ensures continuity in its commitment to developing skilled aircraft maintenance engineers while the BMTO facility is under construction. The program also allows students to pursue a bachelor’s degree through university partnerships, enhancing their career and academic opportunities.

With this initiative, air india plane aims to address the growing demand for skilled professionals in aircraft maintenance and engineering, air india new planes contributing to the development of India’s aviation sector and creating specialized career paths for aspiring engineers.