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Emirates invests over US$ 2 billion to take its on-board customer experience to new heights

Emirates investing more than US$ 2 billion to improve the in-flight passenger experience. This includes a massive programme to retrofit more than 120 aircraft with the newest interiors

Emirates invests over US$ 2 billion to take its on-board customer experience to new heights

Emirates, which takes pride in its brand promise to “Fly Better,” is investing more than US$ 2 billion to improve the in-flight passenger experience. This includes a massive programme to retrofit more than 120 aircraft with the newest interiors and a variety of other service improvements starting in all cabins in 2022.

New Inspirations, New Menus: An award-winning team of chefs, a world-class catering team and a wide variety of suppliers have been assembled to design and deliver the best fine dining experience in the sky. New menus will be served on select Emirates routes in First Class, featuring dishes such as pan-fried salmon trout with moqueca sauce and creole rice, roasted duck breast with orange thyme jus, steamed broccolini and fondant potatoes. New menus will also be introduced to Business and Economy on the 1st of September.

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Emirates invests over US$ 2 billion to take its on-board customer experience to new heights

Purposefully Vegan Choices: Emirates’ new vegan menu is carefully curated to cater to the growing numbers of customers pursuing this thoughtful lifestyle. Vegans, or anyone interested in a delicious and healthy plant-based meal, will enjoy handcrafted gourmet dishes such as pan-roasted king oyster mushrooms, flavorsome jackfruit biryani, and sliced kohlrabi garnished with burnt orange. Desserts are a decadent affair with choices of chocolate truffle cake with hazelnut, pistachio, and gold leaf, or green grape tart adorned with candied rose petals, and vanilla custard, and berry compote glistening with yuzu pearls.

Emirates invests over US$ 2 billion to take its on-board customer experience to new heights

The Champagne and Caviar Experience: Emirates’ First Class experience, always a benchmark for service excellence, has been upped a notch in 2022. Customers can now savour unlimited portions of Persian caviar as part of the ‘dine on demand’ service, with an exquisite pairing of the world-renowned Dom Perignon vintage champagne. Emirates is the only airline with an exclusive agreement to offer the luxury brand on-board.

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Emirates invests over US$ 2 billion to take its on-board customer experience to new heights

Cinema in the Sky: First Class customers can create a memorable movie moment on-board by ordering cinema snacks as they enjoy the 5,000 channels on Emirates’ ice inflight entertainment system. The cinema snack menu includes moreish classics such as lobster rolls, juicy sliders, edamame, and salted popcorn, and can be ordered on demand. All passengers can also curate their own ice experience before their flight, simply by browsing and pre-selecting movies or TV shows on the Emirates app, which can then be synced to ice the moment they board, maximising the seamless travel experience.

Emirates invests over US$ 2 billion to take its on-board customer experience to new heights

Farm to Fork – Sustainable Supply Chain: Emirates’ customers departing on flights from Dubai can begin crunching on fresh greens harvested from Bustanica, the world’s largest vertical farm and newly-opened US$40 million joint venture investment through Emirates Flight Catering. Emirates is continuing to invest in sustainable operations and supply chains, seeking local food suppliers and farms wherever possible to serve the freshest produce on board.

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Specialised Hospitality Training for Cabin Crew: Emirates has partnered with Ecole hôtelière de Lausanne, one of the world’s top hospitality management schools, to craft the Emirates Hospitality strategy and encourage inspiring customer experiences. Emirates Cabin Crew have already begun engaging in intensive training programmed focused on delivering the four service pillars: Excellence, Attentiveness, Innovation and Passion.

Upgraded Cabin Interiors in all Classes: The most significant investment is an extensive and record-breaking refurbishment of the aircraft fleet interiors, where cabins will be retrofitted with new or reupholstered seats, new panelling, flooring and other cabin features. Benefitting all Emirates passengers, every cabin class will be refreshed and new Premium Economy cabins installed.

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He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)gmail.com

Airlines

Woman slams Air India for downgrading her mother’s business class ticket to economy,

Woman slams Air India for downgrading her mother's business class ticket to economy,
Photo:Wikipedia

Air India finds itself embroiled in controversy yet again following a recent incident where a passenger was downgraded from Business Class to Economy Class on a flight from Delhi to Washington DC.

The incident has sparked a debate surrounding customer service standards and the airline’s adherence to established protocols. when a user, Ms. Vitasta, took to social media to share her mother’s troubling experience. According to her account, her mother, who held a Business Class ticket for the Delhi to Washington DC flight, was confronted with a series of bewildering situations.

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Initially, airline staff informed her that her seat couldn’t recline, followed by the explanation that it was reserved for the crew. However, to her dismay, she later discovered another passenger occupying her rightful seat while she was unceremoniously shifted to Economy Class. Ms. Vitasta expressed her frustration in a tweet, condemning Air India for its actions and highlighting the discomfort and inconvenience her mother endured.

In response, Air India reached out to Ms. Vitasta, assuring her that they were investigating the matter with priority alongside the airport team. However, their subsequent offer of compensation, which included 75% of the fare and an upgrade voucher, was met with skepticism and further criticism. Ms. Vitasta updated her followers, expressing dissatisfaction with the compensatory measures and denouncing the rude behavior of the ground staff in Delhi.

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Following the incident, Air India purportedly offered to compensate 75% of the fare and provided an upgrade voucher to Ms. Vitasta’s mother. However, many online users deemed this response inadequate and urged her to file a formal complaint against the airline for the deficiency of service experienced. “Don’t accept the 75%; she paid for a service and didn’t receive it; she should get 100% minimum,” said a second person. “@airindia’s reckless, arrogant culture would never change regardless of who owns it,” commented a third.

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Airlines

Somalil and ATC Prevents Collision Between Emirates and Ethiopian Airlines

Somalil and ATC Prevents Collision Between Emirates and Ethiopian Airlines

Somalil and’s Air Traffic Control (ATC) played a pivotal role in preventing a potential catastrophe as an Ethiopian Airlines plane narrowly dodged another near-collision incident with an Emirates aircraft over Somalia’s airspace.

The harrowing event unfolded last Sunday, involving flight ethiopian airlines ETH 690 and emirates UAE 722, both cruising at 37,000 feet. According to an incident report released by the Somaliland Civil Aviation and Airports Authority on Tuesday, the two planes were on a collision course after receiving conflicting instructions from Mogadishu Control, placing them on a collision trajectory.

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Fortunately, swift action by Somaliland’s ATC, in collaboration with the ethiopianairline
crew, averted disaster. The pilots of the et airline 737 MAX promptly ascended to 39,000 feet, creating a safe distance between the two airliners.

This incident underscores the critical importance of proficient air traffic control in ensuring the safety of airspace, particularly in the Horn of Africa region, which has witnessed similar close calls in recent times. The repeated errors by Mogadishu’s air traffic controllers highlight the pressing need for enhanced oversight and training within the aviation sector.

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The Somalil and Civil Aviation and Airports Authority has issued a cautionary statement, warning that such mistakes pose a significant threat to the safety of international flights. They emphasized that the “stubbornness and lack of knowledge” displayed by Mogadishu Tower personnel present a clear danger to air safety.

The government of Somalia has yet to respond to the incident or address concerns raised by Somaliland authorities.

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Airlines

Emirates A380 superjumbo was damaged by a ground vehicle in Moscow

Emirates A380 superjumbo was damaged by a ground vehicle in Moscow

In a startling incident at Moscow Domodedovo Airport, an Emirates Airbus A380, one of the largest passenger aircraft in the world, encountered significant damage as it prepared for departure.

The mishap unfolded on a Wednesday afternoon when a pushback tug found itself wedged beneath the colossal double-deck aircraft.

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Photographs circulated on social media platforms depicted the vivid yellow pushback truck ensnared under the belly of the A380, indicating the severity of the situation. The unfortunate incident, as per RadarBox data, unfolded mere hours prior, during the preparation for flight EK133 from Dubai to Moscow, operated by the aircraft with registration A6-EDM.

Thankfully, the aircraft had not yet welcomed passengers on board, as it awaited departure scheduled for 16:35 local time.emirates flights However, the faced postponement and eventual cancellation due to the damage sustained. The underbody of the airbus a380 emirates
bore notable harm, necessitating extensive repairs before it could resume service.

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Emirates promptly responded to the incident, ensuring the safety and convenience of its passengers. A spokesperson for the airline conveyed, “ek flight EK134 has been cancelled due to a ground services vehicle making contact with the aircraft prior to passengers boarding.” Additionally, affected passengers were swiftly rebooked on alternative Emirates flights, assuring minimal disruption to their travel plans.

The statement issued by emirates air line underscored their commitment to passenger and crew safety, reiterating that the well-being of all involved remains paramount. While the setback in Moscow may cause inconvenience, Emirates assures passengers that steps are being taken to rectify the situation and resume normal operations swiftly.

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Aerospace

China is secretly testing its next-generation medium combat helicopter Z21

China is secretly testing its next-generation medium combat helicopter Z21

China consistently keeps aviation enthusiasts surprised with its advancements in fighter jets and other aircraft. Leading the pack in Asia, China continuously pushes boundaries in developing domestically-built aircraft.

Recently, images circulating on the internet reveal China’s latest creation, the Z-21 helicopter. Resembling its predecessor, the Z-10, this helicopter boasts enhanced fighter capabilities. The emergence of these images sparks questions regarding the fate of plans to acquire Russian-made Ka-52K attack helicopters, particularly the naval version.

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Observing the helicopter in flight, it shares design elements with the Harbin Z-10, notably in the front fuselage and cockpit canopy. The wing stubs for weapon mounts exhibit similar shapes, though with less pronounced angular features. With a tandem seating arrangement, the Z-21 also draws comparisons to the Mil Mi-28, featuring an elongated body with five rotor blades and weapon bays on its sides.

The unveiling of the Z-21 has triggered speculation about its potential role in future military operations. Analysts suggest that beyond its firepower, its introduction could signal significant technological advancements. There’s particular interest in whether China will incorporate a ‘manned-unmanned teaming’ system akin to later Apache models, enabling the Z-21 to control armed drones for reconnaissance and attacks, reducing risks to the helicopter itself.

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The emergence of the Z-21 underscores China’s increasing military prowess and its commitment to developing cutting-edge weaponry. Its deployment and capabilities will be closely monitored, especially concerning regional security dynamics.

The helicopter presents a significant challenge to American-built Apache and other medium helicopters, boasting superior capacity for flying at higher altitudes and more powerful speed and combat capabilities, thus enhancing its effectiveness on the battlefield. On the other hand, amidst ongoing Indian border tensions, this aircraft is poised to play a crucial role in surveillance along the sensitive China border and beyond.

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