Airlines

Aviation watchdog obtains €348,000 in compensation for air passengers

The Commission for Aviation Regulation (CAR), which is the industry watchdog, collected €348,000 in refunds and compensation for disgruntled travelers in the previous year. The 2022 CAR annual report states that during the previous year, it received 2,302 legitimate complaints about airlines, with 2,221 of those complaints including lengthy delays and cancellations.

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CAR received 1,043 complaints about lengthy delays and 1,178 complaints about cancellations. After the Covid-19 shutdowns in 2021 and 2020, the aviation sector rebounded strongly; last year, the number of legitimate complaints jumped by 55%, from 1,479 in 2021 to 2,302 in 2022.

According to the report, 600 of these legitimate concerns have been resolved as of January 30th, with 567 of them being upheld. According to the study, more than €120,000 in refunds were collected when CAR intervened, and more than €228,000 in compensation was given to passengers in connection with the 567 complaints that were upheld.

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Aer Lingus and Ryanair, the two largest airline operators in Ireland, were responsible for 66% of complaints in 2022. According to the statistics, 830 complaints were made against Ryanair and 1,253 against Aer Lingus.

According to the study, out of 1,253 complaints filed against Aer Lingus, 146 were upheld, 297 were dismissed, and 810 still have investigations pending. In regards to Ryanair, 445 complaints were under investigation, 224 complaints were not supported, and 161 complaints were upheld.

The report also confirms that CAR handled 507 claims from clients of failed businesses that were reported in 2021 and who last year received refunds totaling €844,180 from bankruptcy protection bonds held by the Commission, the Traveler’s Protection Fund, and the return credit note programme. The Commission reported a profit of €48,000 last year. While the Commission’s net income was €4.14 million, its costs came to a total of €4.69 million.

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Airlines

Air India to Launch aircraft maintenance training institute in Bengaluru

Air India, one of India’s leading global airlines, is set to establish a Basic Maintenance Training Organization (BMTO) in Bengaluru.

This institute will offer a comprehensive Aircraft Maintenance Engineering (AME) program certified by the Directorate General of Civil Aviation (DGCA). The program will follow an integrated 2+2 year structure, combining classroom learning with practical, hands-on training.

This initiative is part of Air India’s broader goal of creating a robust aviation ecosystem in India. With plans to expand its fleet and strengthen its operations, the airline aims to build a skilled workforce of maintenance engineers, making the organization self-reliant while supporting its ambitious transformation journey.

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To bring this vision to life, air india has partnered with Bengaluru Airport City Limited (BACL), a subsidiary of Bangalore International Airport Limited (BIAL). Together, they will develop a state-of-the-art facility spanning 86,000 square feet at Bengaluru Airport City.

This purpose-built campus will feature modern classrooms, well-equipped laboratories, and qualified trainers to deliver world-class education and training. The institute is expected to become operational by mid-2026.

The BMTO will be located close to Air India’s new 12-bay Maintenance, Repair, and Overhaul (MRO) facility, also set to open in Bengaluru by early 2026. The AME program will begin with two years of academic coursework, followed by two years of practical training at the MRO, ensuring students receive hands-on experience adhering to industry standards.

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In the meantime, Air India has introduced a Cadet AME program in collaboration with reputable institutions in Bengaluru and Hyderabad.

This ensures continuity in its commitment to developing skilled aircraft maintenance engineers while the BMTO facility is under construction. The program also allows students to pursue a bachelor’s degree through university partnerships, enhancing their career and academic opportunities.

With this initiative, air india plane aims to address the growing demand for skilled professionals in aircraft maintenance and engineering, air india new planes contributing to the development of India’s aviation sector and creating specialized career paths for aspiring engineers.