ANA Receives 5-Star Rating from SKYTRAX for Six Consecutive Years
TOKYO, March 26, 2018 – All Nippon Airways (ANA) has been awarded the maximum 5-Star rating under the World Airlines Star Ratings(http://www.airlinequality.com/ratings/) by the UK-based company SKYTRAX (*1), for the sixth consecutive year since 2013. ANA remains the only 5-Star rated airline in Japan, and one of very few such airlines around the world.
SKYTRAX only awards the 5-Star rating to airlines whose passengers can experience “5-Star level” service in more than 800 categories ranging from airport to in-flight services. The award of this sixth consecutive 5-Star rating represents SKYTRAX’s recognition of the consistently high-quality level of service achieved by ANA’s staff as well as the airline’s efforts to constantly improve its products and services to make passengers’ flights safer and more comfortable.
ANA is committed to maintaining the SKYTRAX 5-Star rating by ensuring a thorough focus on customer service throughout the group, working to provide an even more comprehensive and sophisticated service to all of our passengers.
◆ 2011 World’s Best Airport Services / Staff Service Excellence, Asia
◆ 2012 Best Transpacific Airline
◆ 2013 World’s Best Airport Services / Best Cabin Cleanliness
◆ 2014 World’s Best Airport Services / Best Transpacific Airline
◆ 2015 World’s Best Airport Services / Best Airline Staff in Asia
◆ 2016 World’s Best Airport Services / Best Airline Staff in Asia
◆ 2017 World’s Best Airport Services / Best Airline Staff in Asia